Harvard at Trilogy

This property is managed by the Harvard at Trilogy Property Management Group. 

• Please view our Contact Us page for the most up-to-date information and Office Hours for the Harvard at Trilogy Property Management team, Leasing team, Graduate Commons, and more. 

Getting Started

Download these helpful PDFs before you arrive:

• Safety first
• How to use your door fob
• How to get online

Activate your Harvard ID Card

• Harvard affiliates living in Harvard at Trilogy must have their Harvard ID cards activated by our office. New Harvard affiliates must return the temporary swipe card issued by our office before we can activate newly issued Harvard ID cards.

Stay Informed

• Email is our primary method of contacting residents and their emergency contacts so be sure the email addresses we have on file are current and checked frequently. 
• You can change your email address in the Resident Portal. Please email leasing@harvard.edu to update emergency contact information.
• International Students, consider "unlocking" your phone prior to leaving your home country. To learn more, visit the Harvard International Office website.
• All Harvard affiliates are asked to sign up for the University's Emergency Notification System, messageme.

Policies and Procedures

• Residents are expected to comply with the terms of their lease and the Housing Policies and Procedures for Harvard University Housing Tenants sent as part of the lease documents package.

• There are no built-in ceiling lights in the livingroom and bedroom areas of studio apartments, one-bedroom efficiencies, and two-bedroom convertibles at this property. You must supply your own lamps.
• There are some furnished studio apartments at this property. There are also furnished suites, with individual bedroom/bathroom areas and shared common space. To see what furniture is included in your apartment, view the HUH list of furnished units for details.

KEY PICK UP

• Your keys will be ready for pick up at the Property Management office on, or after, your lease start date.  

• If you are arriving after business hours or on a weekend, please contact your Property Management Office to make key pick up arrangements.  

• Email huh_trilogy@harvard.edu or call 617-998-7549 to schedule your key pick-up. 

MOVING IN

• Temporary on-site parking for moving vans or trucks is very limited and must be scheduled in advance of your move by calling 617-998-7549.
   
• Parking reservations are made on a first-come-first-served basis and we cannot guarantee a parking space for your moving truck.
   
• Residents are limited to a two-hour move-in/move-out window.
   
• Loading dock reservations must be made a minimum of two business days in advance of your move (earlier notice is preferable). Loading dock reservations cannot be reserved on the same day of your move. Submit your reservation request by emailing or calling the management office at 617-998-7549.
   
• If you are using a professional moving company, they must either email or fax a PDF to the management office at 617-384-5945 prior to the move-in date. Please include a copy of a Certificate of Insurance, listing your name and unit number.
   
• Moving companies bonded with the City of Boston may apply in advance of your move for a Street Occupancy Permit (https://www.boston.gov/how-reserve-parking-spot-your-moving-truck) to park their truck or van on the street.
   
• Elevators will not be locked off for moving.
   
• Please note that the height clearance for moving trucks is 12’ 3”. Larger tractor-trailer moving trucks will not fit into the move-in area; mobile storage containers/PODs also cannot be accommodated.

Internet Access

• XFINITY wireless Internet access is available in your apartment and in all common spaces in the building.
• Login information and a password will be provided when you pick up your keys at the Property Management Office.
• Please email the Comcast Support Team or call them at 866-848-0281 if you have questions about this service. 
• Note that you will need to use VPN to connect to Harvard sites that require a Harvard IP address. Please call your school's helpdesk if you need assistance with your VPN login.

Cable Television, Satellite Dishes, and Antennas

• Cable television service is available through Comcast. For service, contact the Comcast representative for Harvard at Trilogy at 617-279-1958. 
• Satellite television dishes, aerials, or antennas may not be installed without prior written consent from HUH. 
• Residents are responsible for paying any installation and removal charges, and monthly fees. 

Telephones

• Any contract made for phone service (landline or cellular) is between the resident and their service provider, not HUH.
• Landline telephones must be connected to existing outlets, and residents are responsible for paying installation and removal charges, and monthly fees. To arrange for landline service, contact Verizon at 800-837-4966 or www.verizon.com.
• Mobile phone service cannot be guaranteed in any apartment.

• The mailroom is located on the first floor (behind the elevators). 
• Each resident is given one key (replacement key $5). Residents must clearly write their name on a sticker and put the sticker inside the mailbox on the bottom all the way to the back so the mail carrier can read it. 
• Mail delivered by the U.S. Postal Service that is too big to fit inside the mailbox is put in one of the larger lock boxes and the mail carrier will put a labeled key inside your mailbox so you can retrieve your mail. After retrieving the mail from the larger mailbox, you should leave the key in the lock of the larger mailbox.

Important Information

• Please be aware that the Property Management Office does not accept or store packages for residents at any time. 
• If you are shipping items to your HUH apartment, please plan for your packages to arrive after you move in, arrange for packages to be held by the post office or shipping company, or make arrangements with a friend or neighbor to receive and hold your packages.
• We recommend that you put a hold on your mail if you plan to be away for an extended period of time. Visit www.usps.com to learn how you can do so.

About Recycling At HUH

In accordance with the city municipal code, HUH is required to separate recyclable materials from trash. Eighty percent of what you throw out can be recycled, and our comprehensive Single Stream Recycling Program means you can collect all recyclable materials (paper, flattened cardboard, clean containers of aluminum, steel, plastics #1-7, and glass) together in your recycling bag. Please use a separate bin to collect household trash (food waste, Styrofoam, used tissues, etc.). Learn more about living sustainably at HUH.

Recycling and Trash

• A recycling chute and a trash chute are located in the trash room on each floor of the building.
• Please use a separate bin to collect household trash (food waste, Styrofoam, used tissues, etc.), and do not throw any trash in with recyclable materials.
• Regularly empty both recycling and trash to minimize odors and help maintain a pest-free environment.
• Cardboard boxes should be flattened and left in the trash room.
• Please do not leave recycling, boxes, or trash in any common area or on the sidewalk.

Please click here if you have questions regarding the type of materials that can be recycled, how to collect recycling, or where to dispose of it properly.

• Your apartment is equipped with a garbage disposal that is activated by flipping the nearby wall switch.
   
• Disposals are not designed to process large amounts of food and should not be used for rice or fibrous foods (i.e., celery, carrots, potatoes, and other types of foods with peels).

• Washers and dryers are available in the laundry room located on the second floor of the building and may be used between 7:00 AM and 11:00 PM. Machines operate by coin ($1.75) or credit card.
   
• Please be courteous and remove your laundry from machines promptly when washing or drying is complete.
   
• Machines may not be able to accommodate certain items. If you experience any problems with the machines, please contact the service provider, CSC ServiceWorks (877-264-6622). 
   
• To reduce your laundry’s environmental impact, consider only washing full loads on the cold water cycle.

• The courtyard, which is open daily until 10:00 PM, is for the enjoyment of both Harvard at Trilogy and Fenway Triangle Trilogy residents. 
   
• Pets, smoking, and any type of grills are not allowed in this area. If you witness any of the foregoing, notify the Property Management Office and the Fenway Triangle Trilogy Concierge Desk.

• The fitness room is located on the 2nd floor on the right side of the lobby, after the laundry facility, and is available for use by Harvard at Trilogy residents only. 
• The facilities may be used from 7:00 AM to 11:00 PM. 
• For further information, please visit the Property Management Office during regular business hours. 

• Harvard at Trilogy residents may reserve the Common Room for private events for a fee.

• Bicycle storage is located in the public garage, which is managed by Standard Parking. Their office is on Level P1 of the garage, or you can call 617-236-5558. 
   
• Residents wishing to store their bikes in the garage must fill out a registration form before they are issued a permit and decal. Please note that Standard Parking will remove bikes that are not properly registered.
   
• HUH is not liable for any damage or loss of property. Bicycles must not be left in hallways or attached to stair railings, benches, entryways, or gates. Bicycles found in hallways or attached to the foregoing will be removed without notice at the owner’s expense.

• Pets, except for fish in an aquarium not to exceed 50 gallons, are not allowed at Harvard at Trilogy.

HUH prohibits the use of grills at all HUH residential properties. This includes charcoal, propane, liquefied petroleum gas, and electric grills, as well as smokers, hibachis, chimineas, etc. 

Smoke Detectors

• Your building is equipped with individual smoke detectors within each apartment as well as a common area fire alarm system. Apartment detectors will sound only in your apartment when activated. They will not silence until the source of the alarm is eliminated. Open windows to ventilate your apartment if food is burned. Do not open doors to hallways to ventilate.
   
• Common area detectors are linked throughout the building. The entire system will sound if one common area detector is activated. If this occurs, the building must be evacuated and the fire department will be called. The system will not be silenced until it is determined by the fire department that the occupants are not in danger.
   
• Do not remove or disable detectors. Deliberate triggering of false fire alarms and tampering with apartment or building fire safety equipment are more than a nuisance; they are subject to criminal penalties under Massachusetts law.
   
• All detectors and alarm systems are checked and maintained during annual fire safety inspections. Fire alarm testing can be loud and invasive. We make every effort to take academic activity into account when scheduling testing and to provide advance notification to residents. Please contact the Property Management Office for more information.

Sprinklers

• Units are equipped with sprinklers. The sprinkler head will be activated at temperatures of 165°F and above.
   
• Sprinkler systems that are not recessed are very sensitive and can be activated if they are banged or pulled. 
   
• Please do not hang anything from sprinklers or sprinkler pipes and refrain from stacking items close to them (a minimum of 18” of clearance underneath the sprinkler is required). 
   
• Residents are responsible for damages caused by activation due to improper use.

• It is your responsibility to insure any personal property. HUH and Harvard University do not cover the cost of replacing residents’ personal items (clothing, computers, furniture, stereos, books, etc.) that may be damaged or lost due to theft, fire, water, or vandalism. 
   
• Personal property insurance may be obtained by searching online for local insurance agents, National Student Services, Inc. (800-256-6774), or CSI Insurance Agency, Inc. (888-411-4911). 
   
• Full-time Harvard employees may also be able to obtain discounted insurance through MetLife (to obtain a quote, call Marsh@WorkSolutions at 866-228-3516). 
   
• Students may first want to check if they are covered under their parents’ homeowners policy, if applicable. Also, residents who live here and own a home elsewhere may want to add appropriate coverage to their home insurance policy for a small additional fee.