One Western Avenue

2 Soldiers Field Park, 1st floor. (For mapping programs, please use 111 Western Avenue)
Office Hours: 8:00 AM—5:00 PM, Monday—Friday, except University holidays (Note: the office is currently closed due to the pandemic. Please contact the team by phone or email.)
617-495-2154
huh_sfp-owa@harvard.edu

Area Manager: Dan Blair
Property Manager: Leeann Stella
Property Administrator: Emily Jones
Property Operations Assistants: Fred Pereira, Odair Depina, Dexter Young, Henry Ochoa, Phillip Kenney
Leasing Coordinator: Leighton Thomas, HUH_leasing_sfp-owa@harvard.edu, 617-495-1459
Rent payment questions: (HUH Accounts Receivable) 617-495-1612 or cs_ar@harvard.edu 
Graduate Commons: graduatecommons@harvard.edu, 617-496-5993
 

One Western Avenue has been awarded a LEED Silver Certification. LEED, which stands for Leadership in Energy and Environmental Design, is a program run by the U.S. Green Building Council. LEED promotes a whole-building approach to sustainability by recognizing performance in five key areas of human and environmental health: sustainable site development, water savings, energy efficiency, materials selection, and indoor environmental quality. We encourage you to join us in our commitment to reduce waste, recycle, and conserve energy and water. Learn more about LEED.

Getting Started

Download these helpful PDFs before you arrive:

• Safety first
• How to use your door fob
• How to get online

Activate your Harvard ID Card

• Harvard affiliates living in One Western Avenue must have their Harvard ID cards activated by our office. New Harvard affiliates must return the temporary swipe card issued by our office before we can activate newly issued Harvard ID cards.

Stay Informed

• Email is our primary method of contacting residents and their emergency contacts so be sure the email addresses we have on file are current and checked frequently. 
• You can change your email address in the Resident Portal. Please email leasing@harvard.edu to update emergency contact information.
• International Students, consider "unlocking" your phone prior to leaving your home country. To learn more, visit the Harvard International Office website.
• All Harvard affiliates are asked to sign up for the University's Emergency Notification System, messageme.

Policies and Procedures

• Residents are expected to comply with the terms of their lease and the Housing Policies and Procedures for Harvard University Housing Tenants sent as part of the lease documents package.

• Please contact your Property Management Office at least a week in advance of your planned move-in to make key pick-up arrangements. That time is required to program fobs, set up a lock box, and communicate back to the tenant. 
• Email huh_sfp-owa@harvard.edu to schedule your key pick-up. 

• Please email the management office at least a week prior to your move-in date to arrange for a moving pass for your vehicle. Please be advised, having a moving pass does not guarantee that there will be parking space available on the day you move.
   
• It is highly recommended that you move on Saturday or Sunday, when the parking areas are typically less crowded.
   
• Trucks may not exceed 26 feet. Anything larger (i.e., tractor-trailers) will not fit on the property and will be turned away.
   
• Mobile storage units may be permitted in designated areas on a first-come-first-served basis. Arrangements must be made with Property Management in advance. The units must be removed from the site within 72 hours of delivery.

Internet Access

• XFINITY wireless Internet access is available in your apartment and in all common spaces in the building.
• Login information and a password will be provided when you pick up your keys at the Property Management Office.
• Please email the Comcast Support Team or call them at 866-848-0281 if you have questions about this service. 
• Note that you will need to use VPN to connect to Harvard sites that require a Harvard IP address. Please call your school's helpdesk if you need assistance with your VPN login.

Cable Television, Satellite Dishes, and Antennas

• Cable television service is available through Comcast. For service, contact the Comcast representative for One Western Ave at 617-279-6214. 
• Satellite television dishes, aerials, or antennas may not be installed without prior written consent from HUH. 
• Residents are responsible for paying any installation and removal charges, and monthly fees. 

Telephones

• Any contract made for phone service (landline or cellular) is between the resident and their service provider, not HUH.
• Landline telephones must be connected to existing outlets, and residents are responsible for paying installation and removal charges, and monthly fees. To arrange for landline service, contact Verizon at 800-837-4966 or www.verizon.com.
• Mobile phone service cannot be guaranteed in any apartment.

• A mailbox for each apartment is located in the North Court lobby on the ground level. You will be issued a mailbox key when you pick up your apartment keys.
   
• The Package Concierge locker system is located in the One Western Avenue Court Lobby (same as the mailroom). Residents will receive an email directly from Package Concierge with instructions on how to register for this service.
   
• Harvard Business School students can also look into package acceptance services offered by HBS.

About Recycling At HUH

In accordance with city municipal code, HUH is required to separate recyclable materials from trash. Eighty percent of what you throw out can be recycled, and our comprehensive Single Stream Recycling Program means you can collect all recyclable materials (paper, flattened cardboard, clean containers of aluminum, steel, plastics #1-7, and glass) together in your recycling bag. Please use a separate bin to collect household trash (food waste, Styrofoam, used tissues, etc.). Learn more about living sustainably at HUH.

Recycling

Use the recycling area in the trash room for your everyday recycling.

• Flatten items the best you can to maximize space.
• Small cardboard boxes can be flattened and left in the trash room.
• For oversized recyclables please use the dedicated outdoor area for recycling large cardboard boxes and other oversized and heavy items such as laundry baskets and books. It is located next to the parking garage across from SFP Entry 2.

Recycling on the Go

• To make it easy to recycle on the go, we have installed several Big Belly recyclers on the property. Please enjoy the convenience of these bins but use your building’s main recycling setup to discard your household items.

Trash

Regular household trash that cannot be recycled should be disposed of as follows:

• Tower residents: Use the trash room on your floor. It is the first door on the left as you walk past the elevators on your right. (#100A - #1500A, depending on your floor).
• Bridge residents: Use the tower trash room on your floor or trash room #’s 610F, 710F, or 810F.
• Court residents (floor 1): Use trash room #131C located next to the elevator in the Court south main lobby.
• Court residents (floors 2-5): Use the trash rooms located across from the elevator lobbies at the end of each Court (#’s 260D, 360D, 460D, 560D or 230B, 330B, 430B, 530B).
• There are a number of Big Belly receptacles on the property. Please enjoy the convenience of these bins, but use your building’s trash rooms to discard your household items.

• Apartments at this complex are equipped with a garbage disposal. 
• Disposals are activated either by inserting the disposal cover (kitchen sink stopper) in the position specified in the directions on the handle of the disposal cover or by flipping the nearby wall switch. 
• Disposals are not designed to process large amounts of food and should not be used for rice or fibrous foods (i.e., celery, carrots, potatoes, and other types of foods with peels).

• Laundry rooms are accessible with your entry key. They are located at the base of the Tower and in the Court section of the building, adjacent to the Common Room.
• Each laundry machine is equipped with credit card access.
• All laundry rooms are equipped with Laundry View service, which allows you to check the real-time availability of washers and dryers. Please be courteous and remove your laundry from machines promptly when washing or drying is complete.
• Machines may not be able to accommodate certain items. If you experience any problems with the machines, please contact the service provider, CSC ServiceWorks (877-264-6622). 
• To reduce your laundry’s environmental impact, consider only washing full loads on the cold water cycle.

• Residents of One Western Ave with children eight years old and younger are eligible to participate in the property's Children’s Playroom program.
• The playroom, located in One Western Ave, is membership-based. Membership terms run from July-December and January–June.
• Spaces are limited. Membership requirements include biannual membership fees (per semester), deposit, and collective cleaning responsibilities.
• All playroom memberships are contingent upon members maintaining good standing. Failure to comply with the playroom policies and procedures may result in membership termination.
• Please contact graduatecommons@harvard.edu for more information about the playroom.

• Bike storage is in the lower level of Soldiers Field Park garage. Remember to register your bike with the Harvard University Police Department.

Pets are not allowed in One Western Ave, with the exception of fish in a 50-gallon or smaller aquarium.

HUH prohibits the use of grills at all HUH residential properties. This includes charcoal, propane, liquefied petroleum gas, and electric grills, as well as smokers, hibachis, chimineas, etc. 

Smoke Detectors

• Your building is equipped with individual smoke detectors within each apartment as well as a common area fire alarm system. Apartment detectors will sound only in your apartment when activated. They will not silence until the source of the alarm is eliminated. Open windows to ventilate your apartment if food is burned. Do not open doors to hallways to ventilate.
• Common area detectors are linked throughout the building. The entire system will sound if one common area detector is activated. If this occurs, the building must be evacuated and the fire department will be called. The system will not be silenced until it is determined by the fire department that the occupants are not in danger.
• Do not remove or disable detectors. Deliberate triggering of false fire alarms and tampering with apartment or building fire safety equipment are more than a nuisance; they are subject to criminal penalties under Massachusetts law.
• All detectors and alarm systems are checked and maintained during annual fire safety inspections. Fire alarm testing can be loud and invasive. We make every effort to take academic activity into account when scheduling testing and to provide advance notification to residents. Please contact the Property Management Office for more information.

Sprinklers

• Units are equipped with sprinklers. The sprinkler head will be activated at temperatures of 165°F and above.
• Sprinkler systems that are not recessed are very sensitive and can be activated if they are banged or pulled. 
• Please do not hang anything from sprinklers or sprinkler pipes and refrain from stacking items close to them (a minimum of 18” of clearance underneath the sprinkler is required). 
• Residents are responsible for damages caused by activation due to improper use.

• It is your responsibility to insure any personal property. HUH and Harvard University do not cover the cost of replacing residents’ personal items (clothing, computers, furniture, stereos, books, etc.) that may be damaged or lost due to theft, fire, water, or vandalism. 
• Personal property insurance may be obtained by searching online for local insurance agents, National Student Services, Inc. (800-256-6774), or CSI Insurance Agency, Inc. (888-411-4911). 
• Full-time Harvard employees may also be able to obtain discounted insurance through MetLife (to obtain a quote, call Marsh@WorkSolutions at 866-228-3516). 
• Students may first want to check if they are covered under their parents’ homeowners policy, if applicable. Also, residents who live here and own a home elsewhere may want to add appropriate coverage to their home insurance policy for a small additional fee.